Privacy Policy – The Wellness Compass

Last Updated: 1st January 2026

Business Name: Expat Mentors Ltd – trading as "The Wellness Compass" Practitioner: Lynda Brettle
Email: lynda@thewellnesscompass.online
Website: www.thewellnesscompass.online

Data Controller: Expat Mentors Ltd, with Lynda Brettle responsible for the management of personal data under this policy.

1. Information We Collect

We may collect the following personal information:

a) Personal Identification Information

Name
Email address
Phone number
Date of birth
Time zone and country of residence

b) Health and Wellbeing Information

Information you voluntarily share about your emotional, mental, physical, or energetic wellbeing
Session notes related to counselling, coaching, Reiki, Emotion Code, Body Code, or Belief Code work

c) Technical Information

IP address
Browser type and device information
Website usage data (via cookies or analytics)

d) Payment Information

Billing details necessary to process payments
Payment processing is handled by third-party providers (we do not store full credit

card details)

2. How We Collect Information

• Booking a session or contacting us

Completing an enquiry or consent form
Participating in online sessions (video, phone, or email)
Subscribing to a newsletter or mailing list
Visiting our website

3. How We Use Your Information

Your information is used to:

Provide counselling, coaching, and energy healing services
Communicate about sessions, scheduling, and services
Maintain client records and session notes
Process payments and invoices
Improve our services and website
Meet legal, ethical, or professional obligations

We will never sell your personal data.

Legal Basis for Processing:

Your consent
Performance of a contract
Legal obligation
Legitimate interests (to run and improve the business in a fair and reasonable way)

4. Confidentiality

All counselling, coaching, and energy healing sessions are confidential. Information shared during sessions will not be disclosed without your consent, except if:

There is a serious risk of harm to you or others
Required by law or court order
Required by a professional or regulatory body

5. Data Protection

We take reasonable steps to protect your personal information:

Secure, password-protected digital systems
Encrypted communication platforms where possible
Limited access to client information
Client records and session notes are retained only as long as necessary for service

delivery and legal/professional requirements, after which they are securely deleted.

6. Third-Party Services

We may use trusted third-party services for:

Online scheduling
Video conferencing
Email communication
Payment processing

These providers have their own privacy policies and are expected to comply with applicable data protection laws.

7. Cookies & Analytics

Our website may use cookies to improve user experience and track basic analytics. You can manage cookie preferences via your browser.

8. International Data Transfers

Because we work with clients worldwide and use third-party services (e.g., Wix, email, video conferencing), your data may be stored or processed outside your country of residence. We ensure any such transfers are secure and comply with applicable data protection laws.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time

Requests can be made by contacting us at lynda@thewellnesscompass.online.

10. Children & Safety

Our services are not intended for children under 18 without parental or guardian consent.

11. Disclaimer

Reiki, Emotion Code, Body Code, and Belief Code services are complementary and holistic practices. They are not a substitute for medical, psychological, or psychiatric diagnosis or treatment. Personal data shared in these contexts is handled with the same level of confidentiality and care.

12. Questions & Concerns

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact lynda@thewellnesscompass.online.

Email Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender and delete it immediately. Disclosing, copying, distributing, or taking action in reliance on the contents is strictly prohibited.